LinusBio Terms and Conditions
Last Updated: June 22d, 2026
Welcome, and thank you for your interest in Linus Biotechnology, Inc. (“LinusBio,” “we,” or “us”). These Terms and Conditions, together with our Privacy Policy (as defined below, and collectively with these Terms and Conditions, the “Terms”) are a legally binding contract between LinusBio and you.
As used in these Terms, the following terms have the following meanings:
“Caregiver” means any person who purports to represent a Minor for healthcare or other decision-making purposes related to the purchased Test, including any person who accesses or receives any Confirmation.
“ClearStrand™ASD” means a biochemical test intended to help health care providers rule out autism spectrum disorder (ASD) when it is a concern in children aged 1 month up to 10 years (120 months) of age. It detects a biomarker associated with autism using a strand of hair. ClearStrand™-ASD must be ordered by a licensed health care provider.
“Confirmation” means any documentation or form that we transmit electronically in connection with obtaining consent and authorization to perform a Test. Confirmation, regarding ClearStrand™ASD, excludes any attestation or similar communication sent by HCPs or any healthcare providers acting under their supervision or control to us for purposes of ordering or prescribing ClearStrand™ASD.
“HCP” means any person who accesses or uses any portion of the Web Services that is designed to permit licensed healthcare providers (a) provide services or support to Caregivers or Persons or (b) to prescribe or otherwise order ClearStrand™ASD.
“Kit” means either the LinusBio ClearStrand™ASD or Traced™ at-home collection kit designed to collect a Sample.
“Lab” means LinusBio’s CLIA certified (CLIA# 31d2307499) laboratory at the New Jersey Biosciences Center, 675 US-1, North Brunswick, NJ 08902.
“LinusBio Offerings” means collectively the Products and Services and the Tests.
“Medical Services” means clinical or healthcare services, including for purposes of diagnosing a health condition (for example, the Evaluation as defined in Section 1.2(k) below). For the avoidance of doubt, Medical Services do not include the LinusBio Offerings.
“Minor” means any person on whose behalf a Test is ordered and authorized and that is under the age of 18.
“Person” means any person who orders Traced™ for themself.
“Payor” means the individual or entity responsible for payment for any applicable fees, as communicated by LinusBio in any Confirmation or order documentation pertaining to a Test.
“Privacy Policy” means the LinusBio privacy policy (or policies) applicable to the Products and Services that you access or use, as indicated in our privacy policies located at www.linusbio.com/privacy-policy
“Product Site” means any of our websites located at www.ClearStrandASD.com, and www.Traced.life.
“Products and Services” means collectively the Web Services and any Kit.
“Provider” means any party who provides Medical Services. For the avoidance of doubt, LinusBio does not provide Medical Services.
“Representative” means any person or entity that could have any rights to represent the interests of the applicable Minor (including with respect to the administration of a Test or healthcare matters).
“Sample” means a hair sample.
“Test” means either the LinusBio LinusBio ClearStrand™ ASD or Traced™ test, as applicable. References to the purchased Test shall mean the particular Test that is selected for purchase.
“Traced™” is a biochemical exposure assessment laboratory test that measures selected elements in a hair sample and provides an informational report comparing the measured results to a reference database. Traced™ is intended to help individuals understand elemental patterns measured in their hair and learn about common environmental, dietary, and lifestyle sources associated with those elements. Traced™ results are presented for educational and informational purposes only. Traced™ is not intended to diagnose, treat, cure, or prevent any disease or medical condition and the test results should not be used as a substitute for professional medical advice. Traced™ has not been evaluated or approved by the US Food and Drug Administration (FDA).
“Web Services” means collectively the Product Sites, our website located at www.linusbio.com, and any other websites or online properties we provide or make available. Web Services include any Confirmation.
LinusBio does not provide Medical Services (as defined above). However, with respect to ClearStrand™ASD, LinusBio may provide you with information to facilitate your access to Medical Services (such as providing a list of Providers that you can contract to inquire about receiving an Evaluation, as defined in Section 1.2(k) below), in which case your access to and use of such Medical Services is governed solely by any agreement between you and such Provider.
PLEASE READ THE FOLLOWING CAREFULLY:
BY CLICKING “I ACCEPT”, BY ACCESSING OR USING THE PRODUCTS AND SERVICES, OR BY PRESCRIBING, ORDERING, AUTHORIZING OR CONSENTING TO THE PERFORMANCE OF THE TEST, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR ACCESS TO OR USE OF THE PRODUCTS AND SERVICES, OR YOUR PRESCRIBING, ORDERING, AUTHORIZING, OR CONSENTING TO THE PERFORMANCE OF THE PURCHASED TEST, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO ACCESS OR USE THE PRODUCTS AND SERVICES OR TO PRESCRIBE, ORDER, AUTHORIZE, OR CONSENT TO THE PERFORMANCE OF THE PURCHASED TEST.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 14 (Dispute Resolution and Arbitration), you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND LINUSBIO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
SPECIAL TERMS FOR HEALTHCARE PROVIDERS. If you are an HCP, in addition to all other terms and conditions set forth in these Terms, the terms and conditions set forth in Section 1.1 apply to you, and you agree that you are contractually bound to those terms and conditions.
SPECIAL TERMS FOR CAREGIVERS. If you are a Caregiver, in addition to all other terms and conditions set forth in these Terms, the terms and conditions set forth in Section 1.2 apply to you, and you agree that you are contractually bound to those terms and conditions.
TERMS FOR PERSONS. If you are a Person, note that in addition to all other terms and conditions set forth in these Terms, the terms and conditions set forth in Section 1.2 except for 1.2 (e), 1.2 (g), 1.2 (j), and 1.2 (k) apply to you, and you agree that you are contractually bound to those terms and conditions.
At this time, the Lab cannot receive Samples from residents located in the following locations: New York.
YOU AGREE TO RECEIVE TEXTS/CALLS FROM OR ON BEHALF OF LINUSBIO AT THE PHONE NUMBER YOU PROVIDE TO US. THESE TEXTS/CALLS WILL INCLUDE COMMUNICATIONS REGARDING THE LINUSBIO OFFERINGS, INCLUDING OPERATIONAL MESSAGES, MARKETING COMMUNICATIONS, AND OTHER COMMUNICATIONS TO ALLOW US TO PROVIDE THE LINUSBIO OFFERINGS TO YOU. YOU UNDERSTAND AND AGREE THAT THESE TEXTS/CALLS MAY BE CONSIDERED TELEMARKETING UNDER APPLICABLE LAW, THEY MAY BE SENT USING AN AUTOMATIC TELEPHONE DIALING SYSTEM OR OTHER AUTOMATED TECHNOLOGY, AND YOUR CONSENT IS NOT A CONDITION OF ANY PURCHASE YOU MAKE FROM US.
Terms for HCPs, Caregivers and Persons.
HCP. You represent, warrant and covenant that:
you are a licensed and qualified healthcare Provider and have the authority under applicable laws (or were delegated authority by an authorized ordering health care provider) to prescribe ClearStrand™ASD for the applicable Minor, to submit any order or requisition for ClearStrand™ASD, and to interpret and use ClearStrand™ASD results in your evaluation of the applicable Minor;
you have a doctor-patient relationship with the applicable Minor;
you have consulted with the Caregiver, addressed their questions regarding ClearStrand™ASD, and confirm that all relevant information necessary for them to make an informed decision regarding ClearStrand™ASD, including the limitations of ClearStrand™ASD, was provided to them before transmitting or approving an order for ClearStrand™ASD;
you are not and will not be subject to any (i) professional disciplinary proceeding, debarment, disqualification, or any enforcement action by any governmental authorities or (ii) disciplinary action of any healthcare facility, professional association, or licensing board;
if any of your authorizations or licenses to provide healthcare services changes, your disciplinary status changes, or you receive any notice of any disciplinary or enforcement action, alleged violation of an applicable law, unprofessional conduct, or revocation, cancellation, non-renewal, or material restriction of any authorization or license that you hold, you will immediately notify us at support@linusbio.com;
you understand that ClearStrand™ASD is a laboratory-developed test, with its performance characteristics determined by our Lab, and has not been reviewed or authorized by the U.S. Food and Drug Administration for any clinical uses;
you have read the technical information for ClearStrand™ASD that we make available to you and understand the limitations, contraindications, warnings, precautions, and the performance characteristics of ClearStrand™ASD;
only you, other healthcare professionals acting under your supervision or control, or the Caregiver will collect any Sample in connection with ClearStrand™ASD from the applicable Minor;
you, and any other healthcare professionals acting under your supervision or control, will collect, package, and ship any Sample in connection with ClearStrand™ASD t strictly in accordance with any instructions or directions that we make available to you or any other healthcare professionals acting under your supervision or control (including any incorporated into any Kit we provide in connection with ClearStrand™ASD);
ClearStrand™ASD is not intended as a standalone diagnostic test but is intended for use in conjunction with patient history, clinical observations, and other clinical evidence you determine are necessary before making clinical decisions;
you understand that ClearStrand™ASD may give unreliable results in patients with other conditions that were not investigated in the clinical performance evaluation of ClearStrand™ASD, including without limitation, patients with serious psychiatric conditions (e.g., paranoid schizophrenia), or with profound or severe intellectual disability;
you understand that you are solely responsible and liable for the interpretation and use of ClearStrand™ASD and the diagnosis of the applicable Minor;
you have fully informed all Representatives, including the applicable Minor’s Caregiver, about the purpose of ClearStrand™ASD and use of the applicable Minor’s Sample and health information to provide ClearStrand™ASD results, to develop and improve LinusBio’s products, services and technologies, and to provide customer service;
if the Caregiver is the Payor, you obtained the Caregiver’s authorization for the billing for ClearStrand™ASD and, regardless of Payor, you agree to provide to LinusBio all information necessary for billing, and any related follow-up information for ClearStrand™ASD performance and product- or quality-related purposes;
you have and will maintain professional malpractice insurance (for as long as these Terms remain in effect and for 7 years thereafter) covering all of your acts and omissions arising from or in connection with ClearStrand™ASD (including all interactions with Caregivers or Minors), and such insurance will (1) be with reputable insurance companies and name LinusBio as additional insureds for such policies, and (2) provide limits of not less than one million dollars ($1,000,000) per occurrence and three million dollars ($3,000,000) in the aggregate, and in no event will any such insurance coverage or limits reduce your obligations to us under these Terms; and
at the time a Sample is collected, the applicable Minor will be at least one month of age and no older than 119 months of age.
Caregivers and Persons. To the fullest extent permitted by applicable law, if you are a Caregiver or a Person ordering a Test for yourself, you agree that you are entering into, and you are bound by, these Terms on your behalf and, as applicable, on behalf of the Minor you are a Caregiver of, and on behalf of any and all Representatives of such Minor. You represent, warrant and covenant that:
you will comply with all applicable laws in connection with your access to or use of the Products and Services and your authorization of and consent to the purchased Test;
you agree to the purchased Test being performed and completed on any Sample that you provide or cause to be provided to LinusBio;
you agree and consent to disclosure of the results of the purchased Test along with the corresponding contact information to, with respect to ClearStrand™ASD, (i) the HCP who ordered or prescribed the purchased Test, (ii) any other healthcare professional operating under that HCP’s supervision or control, (iii) third-party Providers, and (iv) the patient’s primary care physician and, with respect to both Tests, (v) any other person or entity that you have authorized to receive such results;
you fully understand the risks and limitations associated with the purchased Test (including analytical limitations, variability among individuals, limitations of reference comparisons), and you have fully discussed with the applicable HCP with respect to ClearStrand™ASD, or with LinusBio Customer Support with respect to Traced™ any questions or concerns that you had about the purchased Test to your complete satisfaction and understanding;
(with respect to Caregivers only) you are the parent or legal guardian of the applicable Minor under applicable law, and with respect to ClearStrand™ASD only you, the HCP, or any other healthcare professional operating under the HCP’s supervision or control will collect any Sample in connection with the purchased Test from the applicable Minor;
you will collect, package, and ship any Sample in connection with the purchased Test strictly in accordance with any instructions or directions that we make available to you (including any incorporated into any Kit provided to you in connection with the purchased Test);
(with respect to Caregivers only) you have obtained all consents and authorizations required by applicable law in connection with ClearStrand™ASD and consenting to and authorizing the performance of ClearStrand™ASD (including those required for you to be able to comply with the first sentence of this Section 1.2, and any such consents or authorizations required to be provided to LinusBio or to any HCP), and in each case have provided such consents and authorizations to LinusBio and the HCP as required by applicable law;
you have reviewed all information provided to you in connection with any Confirmation, and such information is accurate and complete in all respects;
no more than 6 months will elapse from the date that LinusBio ships you the applicable Kit to the date that LinusBio physically receives in the Lab any Sample that you collected in connection with the purchased Test;
(with respect to Caregivers only) you understand that ClearStrand™ASD is intended for and has only been evaluated in minor patients of at least one month of age up to 120 months (10 years) of age and is not intended for use as a standalone diagnostic test; accordingly, at the time a Sample is collected, the applicable Minor will be at least one month of age and no older than 119 months of age;
(with respect to Caregivers only) you acknowledge and agree that following delivery of ClearStrand™ASD Test results it is recommended that you consult with a Provider to better understand and action such results including (without limitation) potentially receiving a diagnostic evaluation (the “Evaluation”); in the event you receive an Evaluation, you acknowledge and agree that:
the timing, scheduling, eligibility and availability of any Evaluation, is at the applicable Provider’s sole discretion;
we may share your contact information with the applicable Provider for any Evaluation at our sole discretion;
all Evaluations must be completed within 2 years of the date of purchase of the Kit;
you hereby authorize LinusBio, on a perpetual and irrevocable basis, to access, use, disclose, and otherwise exploit the results of any Evaluation that are generated by the Provider and transferred to LinusBio, to provide and improve the LinusBio offerings.
you hereby authorize LinusBio, on a perpetual and irrevocable basis, to access, use, disclose, and otherwise exploit (1) any information provided by you or the applicable Minor, including any information contained in any Confirmation, to provide and improve the LinusBio Offerings, and (2) any leftover Samples or portions of Samples that we may possess, and any de-identified information about you or regarding the applicable Minor, to (I) store such Samples and information indefinitely and (II) use such Samples and information for quality improvements, research, validation, or publication purposes, and you understand that you may find further information about LinusBio’s use and disclosure of information in the Privacy Policy.
Eligibility.
LinusBio’s Products and Services. You must be at least 18 years old to access or use the Products and Services, or to prescribe, order, authorize or consent to the performance of either Test. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from accessing or using the Products and Services, or prescribing, ordering, authorizing or consenting to the performance of the purchased Test; and (c) you will comply with all applicable laws in connection with accessing or using the Products and Services, or prescribing, ordering, authorizing or consenting to the performance of the purchased Test. If you are an individual who would access any of the Products and Services on behalf of, or in connection with your work for, an entity, organization, or company, you represent and warrant that you have authority to bind, and you hereby bind, such entity, organization, or company to these Terms. Notwithstanding the foregoing sentence, if you are an individual who would access any of the Products and Services on behalf of an entity, organization, or company that has in place with LinusBio a contract governing your access to any of the Products and Services (a “Commercial Agreement”), you (x) acknowledge that such Commercial Agreement governs the relationship between LinusBio and such entity, organization, or company and these Terms do not bind such entity, organization or company; and (y) agree to these Terms in your capacity as an individual.
Medical Services. By using the Products and Services, you understand and agree that any engagement between you and any Provider, including any provision of Medical Services or any other services by such Provider, may be subject to: (a) a determination of eligibility by the applicable Provider in accordance with such Provider’s then-current processes and (b) additional terms and agreements, including any between the applicable Provider and you.
LinusBio is not a party to any relationship between Providers and users and LinusBio will not be responsible for, and will have no liability with respect to (i) any services provided or required to be provided by any Provider; (ii) any act or omission of any Providers; or (iii) any agreements between any Providers and any users, including any determination of eligibility (or ineligibility).
LinusBio does not accept health insurance, is not in-network with any commercial health insurance plans and is not enrolled with federal or state health care programs, such as Medicare, Medicaid, CHIP and TRICARE. If you are a federal health care program beneficiary, you also agree that you will not submit a claim for reimbursement to any federal or state health care program for the costs of the Products or Medical Services.
Accounts and Registration. To access some features of the LinusBio Offerings, you may be required to register for an account with us. When you register for an account, you may be required to provide us with some information about yourself. You agree that the information you provide to us is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register an account with us, you may be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you should immediately notify us at support@linusbio.com.
Fees & Payments.
General. Payor may be required to pay us fees in connection with certain elements or aspects of the LinusBio Offerings. Before Payor pays any fees, Payor will have an opportunity to review and accept the fees that Payor will be charged. We may provide further information about fees and pricing on the Product Site, through messages we send to Payor, or otherwise through communications we make available to Payor. All fees are in U.S. Dollars. All fees are non-refundable, except as required by law or as expressly provided otherwise in these Terms. With respect to any refunded amounts that we may provide Payor as expressly set forth in these Terms, the refunded amount may be reduced by any costs we incur in connection receiving payments from Payor or making payments to Payor (such as costs imposed by any payment processor). If the Caregiver, HCP, or Payor accept any Confirmation that contains inaccurate information and the applicable Caregiver does not receive any Kit that we attempt to ship to such Caregiver, we may in our sole discretion charge Payor an additional fee to replace that Kit. If any Kit gets lost or damaged while being shipped to the applicable Caregiver, we may charge Payor to replace the Kit. If the applicable Caregiver does not follow all instructions that we make available regarding the shipment or transmittal of any Sample to us, or does not use the shipping materials that we provide, and we do not receive the applicable Sample shipped or transmitted to us, we may charge Payor additional amounts for additional Kits. If any Sample the Payor or the applicable Caregiver provides to us is defective or the Test is otherwise not able to be completed, we may charge Payor for a replacement Kit or to redo the Test.
Authorization. You authorize LinusBio to charge you for all fees owed to us, including all applicable taxes, to the payment method you provide or make available to us. If you pay any fees with a credit card, then LinusBio may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. LinusBio may collect payment information before you consult with a Provider who must submit or authorize an order for the Test pursuant to the Provider’s independent medical judgment. Your provision of payment information does not constitute an order and you do not order the Test directly; the Test is only ordered by the Provider once the Provider completes the order process that we require.
Delinquent Accounts. LinusBio may suspend or terminate some or all of your rights related to the LinusBio Offerings if you or the Payor owe us fees that have not been paid when due. In addition to the amounts owed to us, a delinquent account may be charged with fees or charges that are incidental to any chargeback or collection of any the unpaid amount, including collection fees.
Refunds. We will issue to you the total amount we actually receive from you for the performance and completion of a Test and the associated Kit for that Test if:
you contact our customer support team at support@linusbio.com within 48 hours of when you authorize payment for the Test (as determined by our records); or
prior to us completing the Test and you receiving the results for that Test (as determined by our records), we terminate your or the applicable Caregiver or Minor’s right to have the Test performed or completed, or we modify the Test, discontinue the availability of the Test or suspend your or the applicable Caregiver or Minor’s access to the Test, in each case in this clause (b) other than arising out of your breach of these Terms; or
your Provider cancels or does not submit an order for the Test.
Proprietary Rights
License to Web Services. Subject to your complete and ongoing compliance with these Terms, LinusBio grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Web Services. For the avoidance of doubt, if you are an HCP who accesses or uses our Web Services to make prescriptions or place orders for the Test, that activity is considered a non-commercial use of the Web Services.
Rights to Kits. Subject to your complete and ongoing compliance with these Terms, LinusBio grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Kit for purposes of collecting a Sample from the applicable Minor or Person for the performance of a Test.
Restrictions. Except and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, create derivative works of, sell, or otherwise commercialize the Products and Services; (b) make modifications to the Products and Services; or (c) interfere with or circumvent any feature of the Web Services, including any security or access control mechanism. If you are prohibited under applicable law from using any portion of the LinusBio Offerings, then you may not use them.
Feedback. If you choose to provide input or suggestions regarding our products, services, or technology (including regarding existing functionalities, problems with, or proposed modifications or improvements to the LinusBio Offerings) (“Feedback”), then you hereby grant LinusBio an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right and license, with the right to grant and authorize sublicenses, to exploit the Feedback in any manner and for any purpose without limitation. We have no obligation to provide you with attribution or any compensation of any type with respect to any Feedback.
Ownership; Proprietary Rights. As between you and LinusBio, LinusBio solely owns all intellectual property rights in and to the LinusBio Offerings. Without limiting the foregoing, all visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Web Services provided by LinusBio (“Materials”) are protected by intellectual property and other laws, and all such Materials are the property of LinusBio or its third-party licensors.
Reservation of Rights. Except as expressly authorized by LinusBio, you may not make use of the Products and Services (including any Materials). There are no implied licenses in these Terms, and LinusBio reserves all rights to the Products and Services (including all Materials) not granted expressly in these Terms.
Third-Party Terms. We may, through our provision of the Products and Services, allow you to interact with, link to, or otherwise work in connection with, products or services provided by third parties, including Medical Services (“Third-Party Services”). By using any such Third-Party Services, you hereby authorize LinusBio to transfer information to the applicable third-party provider of the Third-Party Services. Third-Party Services are not under LinusBio’s control, and, to the fullest extent permitted by law, LinusBio is not responsible for any use of your shared information in connection with any Third-Party Service. Any disputes between you and the provider of any Third-Party Service are solely between you and such provider of the Third-Party Service. Without limiting the generality of the foregoing or any other terms in these Terms, LinusBio is not responsible for any of the Medical Services, and any dispute or other issues between you and any Provider or LinusBio Practice is between you and the applicable Provider or LinusBio Practice.
Communications
Text Messaging & Phone Calls. You agree that LinusBio and those acting on our behalf may call and send you text (SMS) messages at the phone number you provide us. These calls and messages may include operational calls or messages in connection with the LinusBio Offerings, as well as marketing calls or messages. Calls and text messages may be made or sent using an automatic telephone dialing system. Standard data and message rates may apply whenever you send or receive such calls or messages, as specified by your carrier. IF YOU WISH TO OPT OUT OF MARKETING CALLS AND TEXT MESSAGES FROM LINUSBIO, YOU CAN EMAIL SUPPORT@LINUSBIO.COM OR TEXT THE WORD “STOP” TO THE NUMBER FROM WHICH YOU ARE RECEIVING THE MESSAGES. IF YOU WISH TO OPT OUT OF ALL CALLS AND TEXT MESSAGES FROM LINUSBIO, YOU CAN EMAIL SUPPORT@LINUSBIO.COM OR TEXT THE WORD “STOPALL” TO THE NUMBER FROM WHICH YOU ARE RECEIVING THE MESSAGES, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL MESSAGES MAY IMPACT OUR ABILITY TO MAKE AVAILABLE TO YOU THE LINUSBIO OFFERINGS. You may continue to receive calls and text messages for a period while we process your request, including a message confirming the receipt of your opt-out request. Your agreement to receive marketing calls and texts is not a condition of any purchase related to the LinusBio Offering.
Email. We may send you emails concerning our products and services, as well as those of third parties. You may opt out of promotional emails by following the unsubscribe instructions in the promotional email itself.
Prohibited Conduct. BY USING THE WEB SERVICES, YOU AGREE NOT TO:
use the Web Services for any illegal purpose or in violation of any local, state, national, or international law;
harass, threaten, demean, embarrass, bully, or otherwise harm any other user of the Web Services;
violate, encourage others to violate, or provide instructions on how to violate, any right of a third party, including by infringing or misappropriating any third-party intellectual property right;
access, search, or otherwise use any portion of the Web Services through the use of any engine, software, tool, agent, device, or mechanism (including spiders, robots, crawlers, and data mining tools) other than the software or search agents provided by LinusBio;
interfere with security-related features of the Web Services, including by: (i) disabling or circumventing features that prevent or limit use, printing or copying of any content; or (ii) reverse engineering or otherwise attempting to discover the source code of any portion of the Web Services except to the extent that the activity is expressly permitted by applicable law;
interfere with the operation of the Web Services or any user’s enjoyment of the Web Services, including by: (i) uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code; (ii) making any unsolicited offer or advertisement to another user of the Web Services; (iii) collecting personal information about another user or third party without consent; or (iv) interfering with or disrupting any network, equipment, or server connected to or used to provide the Web Services;
perform any fraudulent activity including impersonating any person or entity, claiming a false affiliation or identity, accessing any other Web Services account without permission, or falsifying your age or date of birth;
sell or otherwise transfer the access granted under these Terms or any Materials or any right or ability to view, access, or use any Materials; or
attempt to do any of the acts described in this Section 8 (Prohibited Conduct) or assist or permit any person in engaging in any of the acts described in this Section 8 (Prohibited Conduct).
Modification of Terms. We may, from time to time, change these Terms. Please check these Terms periodically for changes. Revisions will be effective immediately except that, for existing users, material revisions will be effective 30 days after posting or notice to you of the revisions unless otherwise stated. We may require that you accept modified Terms to continue accessing or using the Products and Services or to continue being able to prescribe, order, authorize or consent to the performance of the Test. If you do not agree to the modified Terms, then you must discontinue your access or use of the Products and Services or your prescribing, ordering, authorizing or consenting to the performance of the Test. Except as expressly permitted in this Section 9 (Modification of Terms), these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms.
Term, Termination, and Modification of the Service
Term. These Terms are effective on the first to occur of when (a) you accept the Terms, (b) you first access or use the Products and Services, or (c) you first prescribe, order, authorize or consent to the performance of the Test, and these Terms end when terminated as described in Section 10.2 (Termination).
Termination.
If you violate any provision of these Terms, then your authorization to access or use the Products and Services, or your authorization to prescribe, order, authorize or consent to the performance of the Test, and these Terms, automatically terminate.
LinusBio may, at its sole discretion, terminate these Terms or your access to or ability to otherwise benefit from the LinusBio Offerings, at any time for any reason or no reason, with or without notice, and without any liability to you arising from such termination.
You may terminate these Terms or your account at any time by contacting customer service at support@linusbio.com.
Effect of Termination. Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Products and Services; (b) you will no longer be authorized to access your account associated with the LinusBio Offerings; (c) you must pay LinusBio any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 5.4 (Feedback), 5.5 (Ownership; Proprietary Rights), 10.3 (Effect of Termination), 11 (Indemnity), 12 (Disclaimers; No Warranties by LinusBio), 13 (Limitation of Liability), 14 (Dispute Resolution and Arbitration), and 15 (Miscellaneous) will survive. You are solely responsible for retaining copies of any information you submit to us since upon termination of your account, you may lose access rights to any such information. If your account has been terminated for a breach of these Terms, then you are prohibited from creating a new account using a different name, email address, or other forms of account verification.
Modification of the Service. LinusBio reserves the right to modify or discontinue all or any portion of the LinusBio Offerings at any time (including by limiting or discontinuing certain features of the LinusBio Offerings), temporarily or permanently, without notice to you. Other than any refunds we may provide in accordance with Section 4, LinusBio will have no further liability for any change to the LinusBio Offerings or any suspension or termination of your access to or your ability to otherwise benefit from the LinusBio Offerings. You should retain copies of any information you submit to the Web Services so that you have permanent copies in the event the Web Service is modified in such a way that you lose access to such information.
Indemnity. To the fullest extent permitted by law, you are responsible for your access and use of the Products and Services and your prescription, order, authorization of, or consent to the performance of the Test, and you will defend and indemnify LinusBio, its current and future affiliates and their respective current and future shareholders, directors, managers, members, officers, employees, consultants, and agents (together, the “LinusBio Entities”) from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (1) your unauthorized use of, or misuse of, the LinusBio Offerings; (2) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (3) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (4) any dispute or issue between you and any third party, including any Payor or Representative (and including any dispute between you and any HCP if you are a Caregiver, and any dispute between you and a Caregiver if you are an HCP). We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
Disclaimers; No Warranties by LinusBio.
THE LINUSBIO OFFERINGS (INCLUDING ALL MATERIALS AND CONTENT AVAILABLE ON OR THROUGH THE PRODUCTS AND SERVICES) ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS.
BY UTILIZING ANY OF THE LINUSBIO OFFERINGS, YOU REPRESENT THAT YOU ARE AWARE OF THE POTENTIAL RISKS ASSOCIATED WITH USE OF THE TEST, KITS, AND THE COLLECTION AND SUBMISSION OF SAMPLES AND HEALTH INFORMATION TO LINUSBIO AND ITS LAB. IN ADDITION TO POTENTIAL RISKS AND THE LIMITATIONS RELATED TO THE TEST, DESPITE OUR EFFORTS TO PROTECT THE INFORMATION AND SAMPLES THAT WE COLLECT FROM YOU, THERE IS A RISK OF A SECURITY BREACH OR UNAUTHORIZED ACCESS, WHICH COULD RESULT IN UNAUTHORIZED DISCLOSURE OF YOUR DATA, SUCH AS YOUR PERSONALLY IDENTIFYING INFORMATION AND THE APPLICABLE MINOR’S HEALTH INFORMATION; YOU MAY LEARN INFORMATION ABOUT THE APPLICABLE MINOR THAT REQUIRES YOU TO CONSULT OR FOLLOW UP WITH A PHYSICIAN OR HEALTHCARE PROVIDER OR CONDUCT ADDITIONAL DIAGNOSTIC OR MEDICAL TESTS. YOU WILL BE FULLY RESPONSIBLE FOR ANY COSTS ASSOCIATED WITH FOLLOW-UP TESTING, CONSULTATIONS, AND ANY TREATMENT BY HEALTHCARE PROVIDERS.
LINUSBIO DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE LINUSBIO OFFERINGS (INCLUDING ALL MATERIALS AND CONTENT AVAILABLE ON OR THROUGH THE PRODUCTS AND SERVICES), INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.
LINUSBIO DOES NOT WARRANT THAT THE LINUSBIO OFFERINGS (INCLUDING ANY PORTION OF THE WEB SERVICES OR ANY MATERIALS OR CONTENT AVAILABLE ON OR THROUGH THE WEB SERVICES) WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND LINUSBIO DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE LINUSBIO OFFERINGS OR LINUSBIO ENTITIES (OR ANY MATERIALS OR CONTENT AVAILABLE ON OR THROUGH THE WEB SERVICES) WILL CREATE ANY WARRANTY THAT IS NOT EXPRESSLY STATED IN THESE TERMS. LINUSBIO DOES NOT MONITOR OR OTHERWISE INTERFERE WITH THE PROFESSIONAL SERVICES PROVIDED BY PROVIDERS, INCLUDING THE MEDICAL SERVICES. PROVIDERS ARE SOLELY RESPONSIBLE FOR THE SERVICES THEY PROVIDE AS WELL AS ANY CONTENT OR INFORMATION COMMUNICATED BY SUCH PROVIDERS. PROVIDERS MAY ACCEPT OR DECLINE TO PROVIDE THEIR PROFESSIONAL SERVICES TO ANY USER IN THEIR SOLE DISCRETION. LINUSBIO DOES NOT GUARANTEE, MONITOR, OR VERIFY THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION, CONTENT, COMMUNICATION, OR PROFESSIONAL SERVICES PROVIDED BY ANY USER OR PROVIDER AND YOU EXPRESSLY WAIVE AND RELEASE LINUSBIO FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO YOUR CONSULTATIONS OR COMMUNICATIONS WITH PROVIDERS. LINUSBIO WILL NOT BE A PARTY TO DISPUTES OR NEGOTIATIONS OF DISPUTES, INCLUDING CLAIMS OF PROFESSIONAL MALPRACTICE, BETWEEN YOU AND ANY PROVIDER OR USER. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES OFFERED IN CONNECTION WITH OR ARISING OUT OF IN ANY WAY THE PRODUCTS AND SERVICES (WITH ALL THEIR IMPLICATIONS) RESTS SOLELY WITH YOU. YOU EXPRESSLY WAIVE AND RELEASE LINUSBIO FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE PRODUCTS AND SERVICES OR SERVICES OFFERED IN CONNECTION WITH OR ARISING OUT OF IN ANY WAY THE PRODUCTS AND SERVICES, OR IN ANY WAY RELATED TO PROVIDERS.
WITHOUT LIMITING ANY OTHER TERMS SET FORTH IN THESE TERMS:
LINUSBIO IS NOT A HEALTH INSURANCE COMPANY AND DOES NOT PROVIDE YOU WITH HEALTH INSURANCE BENEFITS.
YOU UNDERSTAND THAT FEES YOU MAY BE OBLIGATED TO PAY IN CONNECTION WITH THESE TERMS DO NOT INCLUDE AND DO NOT COVER FEES THAT YOU MAY OWE TO ANY TREATMENT PROFESSIONAL.
WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM YOUR DEALING WITH ANY THIRD PARTY (INCLUDING ANY CAREGIVER IF YOU ARE AN HCP, AND ANY HCP IF YOU ARE A CAREGIVER).
CLEARSTRAND™-ASD IS A BIOCHEMICAL TEST INTENDED TO HELP HEALTH CARE PROVIDERS RULE OUT AUTISM SPECTRUM DISORDER (ASD) WHEN IT IS A CONCERN IN YOUNG CHILDREN. IT DETECTS A BIOMARKER ASSOCIATED WITH AUTISM USING A STRAND OF HAIR. CLEARSTRAND-ASD MUST BE ORDERED BY A LICENSED HEALTH CARE PROVIDER. MORE INFORMATION ABOUT THE TEST, INCLUDING ITS LIMITATIONS, IS AVAILABLE ON www.ClearStrandASD.com.
“TRACED™” IS A BIOCHEMICAL EXPOSURE ASSESSMENT LABORATORY TEST THAT MEASURES SELECTED ELEMENTS IN A HAIR SAMPLE AND PROVIDES AN INFORMATIONAL REPORT COMPARING THE MEASURED RESULTS TO A REFERENCE DATABASE. TRACED™ IS INTENDED TO HELP INDIVIDUALS UNDERSTAND ELEMENTAL PATTERNS MEASURED IN THEIR HAIR AND LEARN ABOUT COMMON ENVIRONMENTAL, DIETARY, AND LIFESTYLE SOURCES ASSOCIATED WITH THOSE ELEMENTS. TRACED™ RESULTS ARE PRESENTED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. MORE INFORMATION ABOUT TRACED™ IS AVAILABLE ON www.Traced.life.
THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION 12 (DISCLAIMERS; NO WARRANTIES BY LINUSBIO) APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. LinusBio does not disclaim any warranty or other right that LinusBio is prohibited from disclaiming under applicable law.
Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT WILL THE LINUSBIO ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO THE LINUSBIO OFFERINGS (INCLUDING ANY MATERIALS OR CONTENT AVAILABLE ON OR THROUGH THE WEB SERVICES), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY LINUSBIO ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.
EXCEPT AS PROVIDED IN SECTIONS 14.5 (COMMENCING ARBITRATION) AND 14.7 (ARBITRATION RELIEF), THE AGGREGATE LIABILITY OF THE LINUSBIO ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE LINUSBIO OFFERING (INCLUDING ANY MATERIALS OR CONTENT AVAILABLE ON OR THROUGH THE PRODUCTS AND SERVICES) OR OTHERWISE UNDER OR IN CONNECTION WITH THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO LINUSBIO IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM AND (B) US$500.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 13 (LIMITATION OF LIABILITY) WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Dispute Resolution and Arbitration
Generally. Except as described in Section 14.2 (Exceptions) and 14.3 (Opt-Out), you and LinusBio agree that every dispute arising in connection with these Terms, the LinusBio Offerings, or communications from us will be resolved through binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, is less formal than a court proceeding, may allow for more limited discovery than in court, and is subject to very limited review by courts. This agreement to arbitrate disputes includes all claims whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. Any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement will be resolved by the arbitrator.
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND LINUSBIO ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Exceptions. Although we are agreeing to arbitrate most disputes between us, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.
Opt-Out. If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 14 (Dispute Resolution and Arbitration) within 30 days after the date that you agree to these Terms by sending a letter to Linus Biotechnology, Inc., Attention: Legal Department – Arbitration Opt-Out, 675 US-1, North Brunswick, NJ 08902, that specifies: your full legal name, the email address associated with your account pertaining to the LinusBio Offerings (if any), and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once LinusBio receives your Opt-Out Notice, this Section 14 (Dispute Resolution and Arbitration) will be void and any action arising out of these Terms will be resolved as set forth in Section 15.2 (Governing Law). The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
Arbitrator. This arbitration agreement, and any arbitration between us, is subject the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (collectively, “AAA Rules”) as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at +1-800-778-7879, or by contacting LinusBio.
Commencing Arbitration. Before initiating arbitration, a party must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail (“Notice of Arbitration”). LinusBio’s address for Notice is: Linus Biotechnology, Inc., 675 US-1, North Brunswick, NJ 08902. The Notice of Arbitration must: (a) identify the name or account number of the party making the claim; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or LinusBio may commence an arbitration proceeding. The payment of fees will be decided by the AAA Rules.
Arbitration Proceedings. Any arbitration hearing will take place in the county and state of your residence (or billing address if you have provided one) unless we agree otherwise or, if the claim is for US$10,000 or less (and does not seek injunctive relief), you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a telephonic or video hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your residence (or billing address if you have provided one). During the arbitration, the amount of any settlement offer made by you or LinusBio must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based.
Arbitration Relief. Except as provided in Section 14.8 (No Class Actions), the arbitrator can award any relief that would be available if the claims had been brought in a court of competent jurisdiction. If the arbitrator awards you an amount higher than the last written settlement amount offered by LinusBio before an arbitrator was selected, LinusBio will pay to you the higher of: (a) the amount awarded by the arbitrator and (b) US$10,000. The arbitrator’s award shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator’s award includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator’s application or conclusions of law. Judgment on the award may be entered in any court having jurisdiction.
No Class Actions. YOU AND LINUSBIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and LinusBio agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
Modifications to this Arbitration Provision. If LinusBio makes any substantive change to this arbitration provision, you may reject the change by sending us written notice within 30 days of the change to LinusBio’s address for Notice of Arbitration, in which case your account with LinusBio will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
Enforceability. If Section 14.8 (No Class Actions) or the entirety of this Section 14 (Dispute Resolution and Arbitration) is found to be unenforceable, or if LinusBio receives an Opt-Out Notice from you, then the entirety of this Section 14 (Dispute Resolution and Arbitration) will be null and void and, in that case, the exclusive jurisdiction and venue described in Section 15.2 (Governing Law) will govern any action arising out of or related to these Terms.
Miscellaneous
General Terms. These Terms (which, as noted in the first paragraph above, include the Privacy Policy) are the entire and exclusive understanding and agreement between you and LinusBio regarding your accessing or using the Products and Services, or prescribing, ordering, authorizing or consenting to the performance of the Test. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms and all rights granted under these Terms, including with respect to information you submit to us, at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. We may only waive any rights we have arising under these Terms expressly in writing where that writing specifically identifies the rights being waived. Use of Section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word “including” means “including but not limited to” and the use of “or” means “and/or.” If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.
Governing Law. These Terms are governed by the laws of the State of New Jersey without regard to conflict of law principles. You and LinusBio submit to the personal and exclusive jurisdiction of the state courts and federal courts located within North Brunswick, New Jersey, and the District of New Jersey for resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Web Services from our offices in New Jersey, and we make no representation that Materials included in the Web Services are appropriate or available for use in other locations.
Consent to Electronic Communications. By using the Products and Services, you consent to receiving certain electronic communications from us as further described in our Privacy Policy. Please read our Privacy Policy to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.
Contact Information. The LinusBio Offerings are offered by Linus Biotechnology, Inc., located at 675 US-1, North Brunswick, NJ 08902. You may contact us by sending correspondence to that address or by emailing us at support@linusbio.com.
Notice to California Residents. If you are a California resident, then under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at +1-800-952-5210 in order to resolve a complaint regarding the Web Services or to receive further information regarding use of the Web Services.
No Support. We are under no obligation to provide support for the LinusBio Offerings. In instances where we may offer support, the support will be subject to published policies.
International Use. The LinusBio Offerings are intended for people located within the United States. We make no representation that the LinusBio Offerings are appropriate or available for use outside of the United States. Access to or otherwise benefitting from the LinusBio Offerings from countries or territories or by individuals where such access is illegal is prohibited.