Refund policy

Refunds. We will issue to you the total amount we actually receive from you for the performance and completion of a Test and the associated Kit for that Test if:

1. 1. you contact our customer support team at support@linusbio.com within 48 hours of when you authorize payment for the Test (as determined by our records); or 

   2. prior to us completing the Test and you receiving the results for that Test (as determined by our records), we terminate your or the applicable Caregiver or Minor’s right to have the Test performed or completed, or we modify the Test, discontinue the availability of the Test or suspend your or the applicable Caregiver or Minor’s access to the Test, in each case in this clause (b) other than arising out of your breach of these Terms; or

   3. your Provider cancels or does not submit an order for the Test.